hurdle KYC Verification - Account Security & Eligibility

At hurdle, we handle your personal information with care. Our verification system processes documents securely and keeps your data private according to our privacy policy. Once verified, you unlock full access to live football coverage, card games, slots, and all promotional offers across our platform.

Why hurdle Requires KYC Verification

Verification protects both you and our community. We confirm that every account belongs to a real person who is legally permitted to use our services in their jurisdiction. This prevents fraud, money laundering, and underage access. When you verify your account on hurdle, you also become eligible for all welcome offers, cashback promotions, and bonus claims. Many players across Jakarta, Surabaya, Bandung, Medan, and Semarang complete verification within their first session.

We also use verification to personalise your experience — your tier status, withdrawal limits, and promotional calendar all depend on a confirmed account. Without verification, deposit and withdrawal functions remain restricted.

What Documents Does hurdle Need

Our verification process requires two main pieces of information: a government-issued photo ID and proof of address. Here's the full list:

• Photo ID: Passport, driving licence, or national identity card (KTP in Indonesia). The ID must be valid and show your full name, date of birth, and photo clearly.
• Address proof: A utility bill, bank statement, or government letter dated within the last 3 months. It must show your name and full residential address.
• Selfie with ID (optional but recommended): A photo of you holding your ID card. This step speeds up verification and reduces rejection rates.

All documents must be in colour, clearly readable, and unobstructed. Blurry photos or partial documents slow down the review. We accept JPG, PNG, and PDF formats, up to 5 MB per file.

Upload Tips

Good lighting helps. Take photos directly above your documents to avoid shadows and reflections. If you use a mobile phone camera, make sure the file size is not too large — the system will compress and resize automatically.

Do not crop or edit your documents. We need the full corners and edges to confirm authenticity. If a document is rejected, the system tells you why — common reasons are blurriness, missing corners, or expiration.

How to Submit Your Verification on hurdle

Follow these steps to complete KYC on hurdle:

1. Log in to your hurdle account and navigate to Settings or Account Management.
2. Select "Verify account" or "KYC verification". The system opens a guided form.
3. Enter your personal information: Full name, date of birth, nationality, and residential address. Make sure this matches your ID exactly.
4. Upload your photo ID. Take a clear, well-lit photo or scan. Both sides must be visible if your ID is two-sided.
5. Upload your address proof. A recent utility bill or bank statement showing your name and address.
6. Optionally, upload a selfie holding your ID. This step reduces rejection rates and speeds approval.
7. Review your submission and click "Submit" to send all documents to our verification team.

Once submitted, your application enters our review queue. We process documents during business hours. Many verifications complete within a few hours; some may take up to 24 hours depending on document quality and our workload.

What Happens During Review

Our verification team checks that your documents are genuine, readable, and match the information you provided. We cross-reference your ID with your registered email and phone number. If everything aligns, your account status changes to "Verified" within a few hours.

If there's an issue — for example, a blurry photo, mismatched names, or an expired ID — we send you a message in your hurdle account explaining what to resubmit. You then have the option to upload corrected documents. Resubmissions usually process faster than initial submissions.

After Verification: What Unlocks on hurdle

Once your account is verified, you gain immediate access to:

• Full deposit and withdrawal: All payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) become available without daily caps.
• Welcome offer eligibility: You can claim the new-customer bonus on hurdle, subject to the promotion terms displayed.
• Cashback and tier rewards: Weekly cashback and loyalty tier progression now track and credit to your account.
• Live game access: All live football tables, card games, slots, and esports markets (Liga 1, Piala AFF, Mobile Legends, Free Fire) are fully playable.
• Referral bonuses: You can now invite friends to hurdle and both earn referral credits when they verify and deposit.
• Promotional calendar: Special seasonal offers during Idul Fitri, Idul Adha, Imlek, and Nyepi become claimable on your verified account.

Account dashboard walkthrough — subject to verification

After verification, your hurdle dashboard shows tier status, available bonuses, and active promotions. Deposit and withdrawal buttons unlock, and you can join any live table immediately.

KYC and Game Rules on hurdle

Verification is also a safety checkpoint. By confirming your identity, hurdle ensures you control your own account. If you ever need to temporarily pause your account or request support, our team can identify you quickly and act on your request.

Our customer support team is available in English and can help you with verification questions, resubmissions, or account access issues. Contact us through the Help or Support section in your hurdle account, or reach out via the channels listed in our contact information.

Verification is a one-time process. Once complete, your account remains verified unless we detect unusual activity or your documents expire. Most verification badges are valid indefinitely; we only ask for updates if you change your residential address or if your ID is about to expire.

Related guides