hurdle Privacy Policy
This page describes what we collect when you use hurdle and how we keep that data protected. We at hurdle take your privacy seriously. Our commitment is to be transparent about what information we gather, why we need it, and who may see it.
We offer an online entertainment service available where local law permits. When you open an account with us, verify your identity, deposit funds, or place a bet on Liga 1 or other football tournaments, we collect information necessary to operate the platform, comply with anti-money-laundering rules, and provide customer support. This policy explains our practices in plain language.
Our services are available only where applicable law allows. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to hurdle complies with their own jurisdiction's law.
What data we collect on hurdle
We collect data in several categories. During account registration, we ask for your email address, name, date of birth, and phone number. These details allow us to create your account, send you notifications, and help you recover access if you forget your password.
When you verify your identity on hurdle, we request government-issued identity documents (such as a national ID card or passport) and may ask for proof of address. This is a legal requirement in most jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We use these documents only to confirm your identity and prevent fraud. We do not sell or share them with unrelated third parties.
We record your transaction history. When you deposit using DANA, e-wallet, mobile banking, or local payment, we log the amount, date, and payment method. When you place a bet on Piala Indonesia or a live-dealer blackjack hand, we record the wager, outcome, and time. This data helps us detect suspicious activity, resolve disputes, and provide accurate account statements.
Our servers collect technical information automatically. Your IP address, browser type, device model, and operating system are logged when you access hurdle. We also track which pages you visit, how long you stay, and what games you view. We use this data to improve the platform, diagnose technical issues, and personalise your experience—for example, remembering your language preference or recommended football markets.
Your rights and our commitments on hurdle
We share your data only when necessary. Our payment partners (DANA, e-wallet, mobile banking, local payment processors) receive transaction details to complete your deposits and withdrawals. Our hosting provider stores our databases on servers that may be located outside your jurisdiction; we contractually require them to apply the same security standards we do. We do not sell your personal information to advertisers or data brokers.
We keep your data as long as your account is active and for a reasonable period afterward (typically several years) to comply with financial and gaming regulations. If you close your account, we retain records needed for dispute resolution, tax purposes, or legal investigations, but we delete or anonymise non-essential information within a defined window.
You have the right to request access to your data, ask us to correct inaccuracies, or request deletion where permitted by law. To exercise these rights, contact our support team. We aim to respond to data requests within thirty days. If you believe we have mishandled your information, you may lodge a complaint with your local data protection authority.
We use industry-standard encryption (TLS) to protect data in transit. Our systems are regularly tested for vulnerabilities. We limit staff access to personal information to those who need it for their job. However, no security measure is perfect; we cannot guarantee absolute protection against all cyberattacks or breaches.
This policy may change as we update our practices or comply with new regulations. We will notify you of material changes by email or by posting a notice on the hurdle platform. Your continued use of hurdle after such notice means you accept the updated policy.
For questions about our privacy practices, contact our support team through the channels listed on our FAQ page or visit our About us section. We operate the platform to deliver a transparent, secure environment where you can engage with football betting, live-dealer games, and other entertainment offerings available under applicable law.