Open an account on hurdle

Account opening on hurdle begins with email verification, identity documents, and a deposit method. Once your account is active, you can access football markets, live-dealer tables, slots, and esports across all supported payment channels.

Create your hurdle account

3–20 characters, letters and numbers only.
We will send a verification link to this address.
Use uppercase, lowercase, numbers, and a symbol.
Used for account recovery and deposit verification.

Already have an account? Member login

Why open an account with hurdle

  • Football & tournaments. Access Liga 1, Piala AFF, Champions League, Premier League, and MotoGP markets with game information and in-play betting.
  • Live-dealer tables. Play blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios from your account.
  • Slots & esports. Enjoy Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
  • Indonesia payment methods. Deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).
  • Account security. KYC verification, two-factor authentication, and encrypted data handling on every transaction.
  • Customer support. English and regional language assistance via email and live chat during operating hours.

Account opening steps

1. Email verification

After you submit the form, check your inbox for a verification email from hurdle. Click the link inside to confirm your email address. If the message does not arrive within a few minutes, check your spam folder or request a resend from the account dashboard.

2. Identity verification (KYC)

Upload a government-issued photo ID (passport, ID card, or driver's licence), a proof of address dated within the last three months (utility bill or bank statement), and a selfie holding your ID. Files must be clear, in focus, and in PDF, JPG, or PNG format. Our compliance team reviews submissions and notifies you of approval or requests for resubmission within a standard response window.

3. Choose a deposit method

Once your identity is verified, you can deposit using mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or direct bank transfer. Select your preferred method in the deposit section, enter the amount, and follow the payment provider's authentication steps. Your balance updates after the transaction clears.

4. Start engaging

Your hurdle account is now active. You can browse football markets, place bets on live events, join live-dealer tables, or play slots. Your account history, transaction records, and available balance appear in your dashboard.

Account requirements and details

Username rules

Your username must be 3–20 characters long and contain only letters (a–z, A–Z) and numbers (0–9). Usernames are case-insensitive and must be unique across hurdle. You cannot change your username after account creation, so choose carefully.

Password security

Passwords must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and at least one symbol (@, #, $, %, ^, &, *). We recommend using a password manager to store your credentials securely. Never share your password with anyone, including hurdle staff.

Mobile number verification

Your mobile number is used for account recovery (password reset), two-factor authentication, and deposit verification. Ensure the number you provide is active and accessible to you. You can update your mobile number in account settings after verification.

Age and jurisdiction

You must be of legal age in your jurisdiction to open an account on hurdle. Our services are available only in jurisdictions where online gaming is lawful. You are responsible for verifying that your access to and use of hurdle complies with your local law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account recovery

If you forget your password, use the "Forgot password" link on the login page. We send a reset link to your registered email address. Click the link and create a new password. If you no longer have access to your registered email or mobile number, contact our support team with your username and identity verification documents so we can assist with account recovery.

Account suspension and closure

We may suspend or close your account if we detect violations of our Terms of Use, failed identity verification, suspicious activity, or if you request closure. Suspended accounts cannot place bets or access games; your funds remain held pending resolution. Closed accounts cannot be reopened; you would need to create a new account with different details. Any pending withdrawals are processed according to our standard timelines before closure.

Opening-day support

If you encounter any issues during account creation or verification, our support team is available to help. We respond to email inquiries within a standard acknowledgment window and offer live chat assistance during operating hours. Contact us with your username, a description of the issue, and any relevant screenshots or error messages.

For urgent account access problems or verification delays, live chat is faster than email. All interactions are logged for your protection and our compliance records.

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