hurdleTerms of Use
When you open an account on hurdle, you accept these terms and agree to comply with all applicable law in your jurisdiction. Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited.
This page sets out the rules that govern your use of our platform—account registration, deposits and withdrawals, bonus eligibility, dispute resolution, and the limits of our liability. Read these terms carefully before you proceed. By accessing hurdle, you confirm you have read and accepted these conditions.
If you have questions about any clause or how our policies apply to your account, contact our support team via in-app messaging, email, or live chat during operational hours.
Account Opening and Verification on hurdle
To open an account on hurdle, you must be of legal age in your jurisdiction and provide accurate personal information. Our account-opening flow requires an email address, password, and initial identity verification. You then complete Know Your Customer (KYC) checks by uploading government-issued ID, proof of residence, and proof of funding source.
We retain the right to request additional documents or information at any time. Verification windows depend on document quality and our review capacity; do not expect instant approval. If we cannot verify your identity within a reasonable period, we may freeze your account and request clarification or additional proof. Providing false information or attempting to open multiple accounts under different identities violates these terms and may result in permanent account closure and forfeiture of funds.
Deposits, Withdrawals, and Payment Methods on hurdle
hurdle accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposit amounts are credited to your account wallet immediately upon payment confirmation. Minimum and maximum account preferences apply per transaction and per day; these are disclosed in your account settings.
Withdrawals use the same payment method you used for deposit, or an alternative method you have verified. We process withdrawal requests within our operational windows; timing depends on the payment method and any pending verification checks. Bank transfers may take longer than digital wallets. You remain responsible for providing correct account details; we are not liable for funds sent to incorrect recipient accounts.
How Bonuses and Promotions Work on hurdle
We offer welcome bonuses, weekly cashback, referral rewards, and tier-progression incentives. None of these are guaranteed payouts; all carry specific eligibility terms, playthrough requirements, and promotional windows outlined at claim time. Welcome bonuses activate upon first deposit and account verification; they are credited as bonus credits (not cash) and are subject to playthrough multipliers before you can withdraw them.
Weekly cashback accrues based on your play volume during the promotional week and is credited the following Monday, subject to minimum activity thresholds. If you do not meet the threshold, you forfeit that week's cashback. Referral bonuses require both you and your referred friend to complete KYC and meet minimum deposit or play conditions before the bonus is credited. Tier-progression bonuses depend on maintaining account activity levels; if you drop below the tier minimum, you lose eligibility for that tier's incentives in the next promotional cycle.
Promotional credits expire if unclaimed within the specified window (typically 30 days). We do not carry-forward expired bonuses. All promotional terms are subject to change at our discretion; we announce material changes in your account notification centre or via email. Abuse of promotional mechanics—such as depositing and immediately withdrawing without play, or using multiple accounts to claim bonuses—violates these terms and may result in bonus forfeiture and account closure.
Fair Play and Game Outcomes on hurdle
All games and predictions on hurdle operate according to published mechanics. Football odds and payout multipliers are set before each event; live-dealer games follow standard casino rules; slot games use certified random-number generators. We do not alter odds, game parameters, or settlement terms mid-game or retroactively.
Game outcomes are determined by the game software at the moment of play. Disputes over outcomes are reviewed against recorded transaction logs and game data. If we identify a technical error, we correct it and notify you. We do not guarantee specific return rates, win frequencies, or profit outcomes. All gaming outcomes involve risk, and past results do not predict future play.
Dispute Resolution and Account Recovery
If you believe your account has been compromised or a transaction was unauthorised, contact our support team immediately. Provide as much detail as possible (date, time, game or market, expected vs. actual outcome). We investigate account-access disputes and transaction irregularities against our security logs and payment records.
If we confirm a security breach affecting your account, we work to restore any lost funds, subject to our technical and financial capabilities. If we determine you authorised the transaction (even if you later regret it), we do not reverse it. Disputes must be raised within 30 days of the transaction date; we do not entertain claims older than 30 days except in cases of documented fraud.
Jurisdiction and Service Restrictions
Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Members across Jakarta, Surabaya, Bandung, Medan, and Semarang in supported regions may access hurdle; those in prohibited jurisdictions are blocked from account creation and access.
Players are responsible for verifying that their access to and use of hurdle comply with their own jurisdiction's regulations. We may restrict or terminate service to accounts in prohibited regions at any time if required by applicable law or if we detect access from a restricted location. Circumventing geo-restrictions (using VPNs or proxy services) violates these terms and may result in account closure and forfeiture of funds.
Liability and Indemnity
We provide hurdle on an "as-is" basis. We do not warrant uninterrupted service, error-free transactions, or specific outcomes. We are not liable for losses arising from technical failures, payment delays, game disputes, or force-majeure events (such as service outages during Idul Fitri or other public holidays affecting banking infrastructure). Our liability for any single incident is limited to the amount you have on deposit in your account at the time of the incident.
You indemnify us against any claims arising from your use of hurdle, including claims by third parties regarding funds you have deposited or bonuses you have claimed. You agree to cooperate with us in any investigation of suspicious account activity or disputed transactions.
Final Terms and Contact
These terms apply to all users of hurdle. We reserve the right to update these terms at any time; we will notify you of material changes via email or in-app notification. Continued use of hurdle after such notification constitutes acceptance of the updated terms.
If any clause of these terms is found invalid or unenforceable, the remaining clauses remain in effect. These terms do not create a partnership or employment relationship between you and hurdle; you remain an independent user of our platform.
For questions about these terms, account disputes, or technical issues, contact our support team. We respond to account-specific inquiries within 4–8 hours during business days. For urgent security concerns (suspected account compromise or unauthorised transactions), flag your issue as high-priority and we will escalate it within 2 hours.