hurdle Legal Notice
We operate hurdle as an online entertainment platform available only where local law permits. This notice sets out our jurisdiction restrictions, your responsibilities as a user, and how we comply with applicable regulations across the regions where we provide access.
Our services are available only in jurisdictions where online gaming is lawful. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access to and use of hurdle comply with the laws of their own jurisdiction. We retain the right to restrict or terminate service to any account in a prohibited region at any time if required by applicable law or regulatory directive.
This page complements our Terms of Use and Privacy PolicyTogether, these documents describe our legal obligations and your rights when you access hurdle.
Service availability and regional restrictions on hurdle
Online gaming regulations vary significantly across Indonesia and other regions. In cities such as Jakarta, Surabaya, Bandung, Medan, and Semarang, applicable law may permit or restrict online wagering. We monitor regulatory changes and adjust our service availability accordingly. If local law in your region prohibits online gaming, we will not allow account creation or access from that location.
We use geolocation detection and payment-method verification to confirm that accounts are opened only in supported jurisdictions. If we detect access from a prohibited region—whether via VPN, proxy, or any circumvention method—we may freeze the account, forfeit any balance, and report the activity to relevant authorities if required by law.
User eligibility and account responsibility
To open an account on hurdle, you must be of legal age in your jurisdiction (typically 18 years or older) and not be listed in any gambling-exclusion database or sanctions list. You confirm that you are opening your account for lawful entertainment purposes only, not for money laundering, fraud, or any illegal activity.
You are solely responsible for ensuring your access to hurdle is legal in your jurisdiction. We are not liable if you access our platform in violation of local law. If authorities in your region take action against you for using hurdle, we cooperate fully with legal requests and provide records as required by law, but we do not assume liability for your legal compliance.
Account opening requires identity verification (KYC). We request government-issued ID, proof of residence, and payment-source verification. These are mandatory in most jurisdictions where we operate to comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. Providing false information violates our terms and may result in account closure and referral to law enforcement.
Payment methods and financial compliance
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method is subject to Indonesia-regional financial regulations. If a payment processor receives a sanctions list match or detects suspicious activity, we cannot process your transaction, even if you have already completed KYC.
Withdrawals are processed only to the payment method you used for deposit, or to an alternative method you have verified. We may place holds on withdrawals if we detect patterns consistent with money laundering, structuring, or other financial crimes. These holds are not punitive—they are required by law. We notify you of holds and provide a timeline for resolution.
Data, privacy, and regulatory cooperation
Our Privacy Policy describes what data we collect and how we protect it. For legal compliance, we may be required to share certain data with government agencies, financial regulators, or law enforcement without notifying you in advance. We retain records of all transactions, account activity, and communications for the duration required by applicable law (typically 5–7 years for financial records).
We comply with data protection regulations in supported jurisdictions. Our servers may be located outside your country, but we maintain contractual security standards equivalent to local requirements. If you believe we have mishandled your data in violation of applicable law, you may lodge a complaint with your local data protection authority.
Our commitment on hurdle is to operate transparently within the law of each jurisdiction where we provide access. We do not claim to hold any specific license or government endorsement. We adapt our operations to comply with regulatory requirements as they change. If regulations in your region are updated, we may modify or discontinue service with notice.
For legal questions, regulatory inquiries, or requests from government agencies, contact our legal team through the channels listed on our FAQ page or via email. We respond to official legal requests within the timeframes specified by applicable law.